Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.
POSITION PURPOSE
The Student After Hours IT Support position is responsible for providing technical support for evening and weekend classes, as well as, both internal and external events held on-site.
PRIMARY RESPONSIBILITIES
IT After Hours Support
- Remain in-contact with the main reception via radio to address any classroom support requests.
- Check all classrooms not currently in use for any equipment not functioning correctly.
- Check the three computer labs to ensure they are in good working order.
- Check that printers are fully stocked with paper, are not jammed or displaying any errors.
- Provide a summarized report of all incidents and support requests.
- Submit completed “Shift Report” at the end of each shift.
- Submit timesheet to supervisor by the prescribed date.
POSITION QUALIFICATIONS
Education
- High school diploma
- Must be a current full-time Tyndale student in good academic standing
Experience
- 0-6 months of hands-on IT technical and service experience
- In-depth experience with Windows and MAC operating systems
- Experience or familiarity with computer hardware, iPhone and Android OS’s, printers, wireless internet (WiFi), Windows 7/10, Mac OS
Skills and Abilities
- Good problem solving skills
- Strong communication skills with a customer service focus
- Strong organizational and prioritization skills
- Ability to remain calm in challenging situations
- Proven ability to identify problems, develop and evaluate options, and implement solutions
Personal Characteristics
- Ability to work independently as well as in a group
- Customer focused attitude
- A keen desire to serve family, church, work and community.
- A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.
Physical and Mental Demands
- Standard office environment
- Ability to lift moderately heavy IT equipment safely
- Availability to provide end users with on call support after regular business hours
- Stamina to respond to various end user requests
Hourly Rate:
$18.00
How to Apply
External candidates can apply for the position at the External Career Center. While we thank all those interested, only those selected for an interview will be contacted.
Internal candidates can apply on ADP Workforce Now through the Career Centre. The Career Center can be accessed through the path Myself > Talent > Career Center.
View all Employment Listings »
For General Human Resources Inquiries:
Tyndale University, Human Resources
3377 Bayview Avenue, Toronto, Ontario. M2M 3S4
Email: hr@tyndale.ca
Tyndale University provides support in its recruitment processes to applicants with disabilities; including accommodation that takes into account an applicant’s accessibility needs. Should you need assistance, please contact the Human Resources Department at hr@tyndale.ca
Applicants selected for an interview who require accommodation during the interview process are asked to advise accordingly upon the invitation for interview.